Shipping policy

Shipping & Returns

Customer Service Hours 

We are here to assist with any questions or concerns you may have regarding your order during normal business hours, Monday – Friday 08:00 AM-5:00 PM EST.  Please note that customer service will be unavailable during the following holidays: 

 

Nov. 28th (Thanksgiving)  

OFF 

November 29th (Black Friday)  

OFF 

December 24th (Christmas Eve) 

December 25th (Christmas)  

December 26th

OFF 

OFF

OFF  

December 31st (New Year’s Eve) 

January 1st (New Year’s) 

January 2nd

OFF 

OFF

OFF 

 

SHIPPING

Where do you ship? 

We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location. 

How much does shipping cost? 

Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your basket and have proceeded through the check-out. 

How long does delivery take? 

Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order.  Please allow additional time for customized and special orders.   

Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. 

The table below details processing and transit time by service method. 

How long will delivery take?

The table below shows you the typical number of business days your item will take to be delivered to you based on where your order was sent from:

Shipment from US Orders Placed Distribution Center Processing Time Transit Time
Contiguous U.S. Standard Mon-Fri Up to 3 Business Days 4 - 7 Business Days
Express* Mon-Fri Up to 2 Business Days 2 - 3 Business Days
Next Day* Mon-Fri By Next Business Day 1 Business Day
AK, HI, PR Standard Mon-Fri Up to 3 Business Days 5 - 10 Business Days
International Air* Mon-Fri 1 Business Day 2 - 6 Business Days

 

 

Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day. 

PO Box Support: 

*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time. 

Please Note: 

  • Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase. 
  • Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement 
  • Personalized Jerseys: Please allow 1-3 weeks for production and shipping of personalized game jerseys, or 4-6 weeks for production and shipping of personalized elite jerseys. This includes time to process, customize and ship your officially licensed personalized jersey. All sales are final for personalized jerseys