Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@nalshop.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@nalshop.com.

*Personalized and collectible items are non-refundable and cannot be returned or exchanged. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@nalshop.com.

 

How do I return the items? 

Please return items using your preferred carrier with a trackable shipping option. Be sure to obtain a tracking number to confirm proof of delivery for your package. We are not responsible for any parcels lost during transit. 

 

Please send domestic returns to:

National Arena League

ATTN: Returns

Orders Number: ####

3305 16th Ave. SE STE 202

Conover, NC 28613 

 

    Can I exchange an item? 

    To exchange items, kindly return the unwanted item(s) and place a new online order.  

    You are responsible for the shipping fees associated with your return or exchange. Please use your preferred carrier with a trackable shipping option and obtain a tracking number to ensure proof of delivery. 

    Please allow up to 14 business from the date received for the refund to appear on your credit card statement.  

    Will my original price be honored? 

    Yes, for the same style number we will honor the original purchase price when you reorder a different color or size. For assistance with reapplying any discounts, feel free to contact customer support. 

    Cancellations (US only): 

    If you need to change or cancel your order, please email us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance. 

    If your order has been processed, the customer support team will provide you with information about how to return the item. 

    Please Note: 

    • Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase. 
    • Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement 
    • Personalized Jerseys: Please allow 4-6 weeks for production and shipping of personalized game jerseys. This includes time to process, customize and ship your officially licensed personalized jersey. All sales are final for personalized jerseys.